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Refund and Returns Policy

Overview

We strive to provide our customers with the highest quality food and excellent customer service. We understand that there may be instances where a refund or return is necessary. This Refunds and Return Policy outlines the guidelines and procedures for such cases:

  1. Quality Assurance: a. We ensure that all our food is prepared with utmost care, using fresh and high-quality ingredients. b. Our staff follows strict hygiene and safety standards during the preparation and packaging process. c. We aim to deliver food that meets or exceeds your expectations in terms of taste, presentation, and quality.

  2. Order Accuracy: a. We take great care to ensure accurate order fulfillment. b. Please carefully review your order before placing it to avoid any mistakes. c. If you discover any errors or discrepancies with your order upon delivery, please contact us immediately.

  3. Return Eligibility: a. Returns and refunds are considered in the following cases: i. Incorrect order delivered. ii. Quality issues with the food, such as spoiled ingredients or preparation errors. iii. Allergy concerns that were not properly addressed.

  4. Reporting an Issue: a. If you encounter any problems with your order, please notify us within 1 hour of receiving the delivery or pickup. b. Contact our customer support team via phone or email, providing your order details, description of the issue, and supporting evidence such as photos if applicable. c. We will investigate the matter promptly and provide a resolution based on the nature of the problem.

  5. Refund and Return Procedures: a. In the event of an eligible issue, we may offer one of the following resolutions: i. Refund: We will refund the amount paid for the affected item(s) to the original payment method within 3 business days. ii. Replacement: We will provide a replacement order for the affected item(s) free of charge, subject to availability and agreement with the customer. iii. Store Credit: We may issue store credits to be used towards future purchases, based on the customer’s preference.

  6. Refund Denials: a. Refunds or returns may be denied in the following cases: i. Failure to report the issue within the specified time frame. ii. Consuming a substantial portion of the food item(s) in question. iii. The issue arises due to customer mishandling or failure to adhere to our storage and consumption guidelines.

  7. Cancellation Policy: a. If you wish to cancel an order, please notify us as soon as possible. b. Depending on the preparation stage and time of cancellation, we may provide a full or partial refund. c. If the order has already been prepared or dispatched, cancellation may not be possible.

  8. Modifications to the Policy: a. We reserve the right to modify or update this Refunds and Return Policy at any time. b. Changes will be effective immediately upon posting the revised policy on our website.

By placing an order with us, you acknowledge and agree to abide by the terms and conditions stated in this Refunds and Return Policy.

If you have any further questions or require clarification, please contact our customer support team. We appreciate your support and look forward to serving you with delicious meals and exceptional service.

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